1. Scope of this Policy

This Privacy Policy applies to:

The Techindo corporate website: techind.co
Our proprietary products: YoRL, Evaleo, and NuboPlan (together with their subdomains and mobile apps)
Any related platforms, APIs, integrations, support portals, or other online services offered by Techindo

2. Information We Collect

We collect the following categories of information:

a. Information you provide directly:

Name, company name, job title, contact number, and email address
Account registration details and preferences
Billing and payment information when you subscribe to our services
Resumes, profiles, or documents uploaded to Evaleo (for candidates and recruiters)
Project and workflow data uploaded to NuboPlan
Links, QR codes, campaign data, and analytics in YoRL

b. Information we collect automatically:

Log data (IP address, device type, browser, date/time, pages visited, actions taken)
Cookies and similar technologies to enhance functionality and analytics
Usage patterns on dashboards, analytics tools, and interview agents

c. Information from third parties:

Integrations (Google, LinkedIn, HubSpot, etc.) when authorized by you
Payment processors and compliance partners (e.g., KYC verification for enterprises)

3. How We Use Your Information

We use collected information to:

Provide, operate, and improve our Services
Personalize dashboards, analytics, and recruitment workflows
Authenticate users and secure accounts
Process payments, subscriptions, and invoices
Send service-related communications, product updates, and support notices
Conduct research, reporting, and product development
Comply with legal obligations (taxation, compliance, fraud prevention)

4. Payments, Refunds & Cancellations

Subscriptions: All paid accounts are billed in advance on a recurring basis (monthly or annual).
Cancellations: Subscriptions can be canceled anytime from your account settings. Access will remain active until the end of the current billing cycle.
Refunds: Refund requests must be submitted within 7 days of purchase or renewal.
Non-Refundable Items: One-time setup fees, consulting services, and partially used billing cycles are non-refundable.

Refund Timeline

Approved refunds are initiated within 3–5 business days.
Refund amounts are credited within 10–15 business days, depending on your payment provider.

5. Sharing of Information

We may share information with:

Trusted service providers (cloud hosting, analytics, payment processors, customer support)
Business partners under confidentiality obligations
Government or regulatory authorities when required by law
In the event of a merger, acquisition, or restructuring, user data may be transferred subject to safeguards

We never sell your personal information.

6. Data Retention

We retain customer data for as long as your account is active or required to provide Services.
Backup and archival copies may be kept for compliance purposes.
Candidate resumes (Evaleo) and project data (NuboPlan) are retained only as long as necessary for contractual obligations.

7. Security

We use industry-standard security measures to protect your information, including:

Data encryption (in transit and at rest)
Access controls and role-based permissions
Regular security audits and compliance with SOC2 standards

No system is 100% secure, but we continually improve to minimize risks.

8. Your Rights

Depending on your jurisdiction (GDPR, DPDP Act, CCPA), you may have the right to:

Access, correct, or delete your personal information
Request data portability
Restrict or object to processing
Withdraw consent at any time
File complaints with data protection authorities

Requests can be made by emailing connect@techind.co.

9. International Data Transfers

Techindo operates globally, and your information may be transferred across borders (e.g., between India, the Middle East, and the EU). We implement Standard Contractual Clauses and other safeguards to ensure compliance.

10. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Services after updates constitutes acceptance.

12. Contact Us

For privacy-related inquiries, please contact us:

Techindo Systems Pvt. Ltd.

Website: https://techind.co

Email: connect@techind.co

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